I. Introductory provisions

1.1 Ringhotels e.V., Stefan-George-Ring 22, 81929 Munich (hereinafter referred to as “Ringhotels e.V.”) operates an intermediary portal for its member hotels via the website www.ringhotels.de and www.gast-im-schloss.de. These General Terms and Conditions (GTC) apply to all contracts between Ringhotels e.V. and the guest. 

1.2 Ringhotels e.V. acts exclusively as an intermediary and is neither a tour operator within the meaning of §§ 651a ff. of the German Civil Code (BGB) nor does it itself provide accommodation services and/or other related additional services. By booking a hotel via the Ringhotels e.V. Internet portal, a contract for the corresponding service is concluded exclusively between the guest and the hotel or, in the case of a package tour, with Ringhotels HeimatGenuss GmbH.

1.3 The contract language is German.

II. Conclusion of contract

2.1 The parties to the agency contract are Ringhotels e.V. and the guest.  By completing and submitting the booking form, the guest submits an offer to Ringhotels e.V. to conclude a contract for the mediation of a contract for accommodation services between the guest and the hotel, which is accepted with the confirmation of Ringhotels e.V. (Section 2.3.).  The guest must complete the booking form carefully. The guest can correct or delete incorrect information using the “Back” function of the browser.  Incorrect information provided by the guest (in particular incorrect names and/or e-mail addresses) can lead to errors in the agency contract or the contract with the hotel, for which the guest is then responsible.

2.2 Ringhotels e.V. undertakes to broker the booked service exclusively with the diligence of a prudent businessman. The successful fulfillment or proper execution of the booked service is not the subject of the contract between Ringhotels e.V. and the guest.

2.3 After submitting the booking form, the guest receives a confirmation by e-mail, which contains the general terms and conditions of Ringhotels e.V.. The text of the contract is stored by Ringhotels e.V. for a limited period of time and can no longer be accessed via the Internet after completion of the booking process for security reasons. Tax and commercial law regulations remain unaffected by sentence 2.

2.4 When using the Ringhotels e.V. agency portal for communication or booking, the guest receives e-mails which are sent automatically. The guest is requested to ensure that the receipt of e-mails is technically ensured and in particular not prevented by SPAM filters.  

III. Services, prices, terms of payment

3.1 All prices include the applicable statutory value added tax and, if applicable, the cultural promotion tax (bed tax). Public charges such as visitor's tax or similar are not included in the prices. These are to be paid additionally by the guest and their fellow travelers on site at the hotel according to the local rates.

3.2 If the guest has the option of specifying non-contractual special requests during the booking process, these are always non-binding. Ringhotels e.V. is not responsible for ensuring that the respective hotel fulfills the non-contractual special requests.          

3.3 The available payment methods depend on the selected hotel and are displayed to the guest during the booking process.  If neither an advance payment nor a deposit has been agreed, the guest may choose to pay the full amount on site at the hotel. In this case, the credit card details provided by the guest are only passed on to the hotel as security in the form of a credit card guarantee. The hotel will only charge the guest's credit card details prior to the start of the stay if an advance payment or deposit has been agreed or in the event of a chargeable cancellation.    

3.4 If cancellation fees are incurred that exceed the value of the deposit, the hotel is entitled to charge the guest's credit card for the amount of the shortfall.

IV. Cancellations

4.1 In the event of cancellation of a completed booking, the guest must cancel the booking via Ringhotels e.V.. The exact cancellation conditions can be found in the course of the booking process in the link at the price labeled “more information” and will be displayed to the guest again on the final booking overview before sending his booking.

4.2 We recommend that guests take out travel cancellation insurance.

V. Notification of defects

The guest is advised that Ringhotels e.V. is not entitled or obliged to accept complaints regarding the services of the hotels. The notification of defects must always be made to the respective hotel.

VI. Liability

The liability of Ringhotels e.V. arising from the agency contract is governed by the statutory provisions.

VII. Data protection

The data protection regulations apply, which can be accessed via the Ringhotels e.V. website at www.ringhotels.de/datenschutz or www.gast-im-schloss.de/datenschutz.

VIII. Final provisions and place of jurisdiction

8.1 All legal relationships between Ringhotels e.V. and the guest are subject exclusively to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. 

8.2 If the guest is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be Munich. The same shall apply if the guest does not have a general place of jurisdiction in Germany or if his place of residence or habitual abode is unknown at the time the action is filed.

8.3 There are no ancillary agreements to this contract. Amendments and additions to the contract must be made in writing.

8.4 Should individual provisions be wholly or partially invalid or unenforceable, or should they subsequently lose their legal validity or enforceability, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provisions shall be replaced by the statutory provisions.

Munich, April 2019